How to Update or Remove IP Ranges for IP Authentication

This article explains how IP authentication updates are handled and what to do when changing IP-based access.

What happens when IP authentication is enabled?

IP authentication grants access based on the device IP so users signing in from configured IP ranges are not prompted to log in.

How does IP authentication affect user differentiation?

When IP authentication is enabled on campus, there is no differentiation between staff and student accounts because access is granted by device IP rather than individual credentials.

How can I update or remove IP ranges for access?

To update or remove IP ranges:

1. Compile the IP ranges you want included or removed.
2. Send the confirmed list of IP ranges to the support team and request the change.
3. Support will apply the changes to the system (for removals, the IPs will be deleted from the configuration).

Can IP authentication be re-enabled after removal?

Yes. IP authentication can be re-enabled on request. If IP ranges were previously removed, confirm the ranges to be added when requesting re-enablement.

What alternatives help route users to single sign-on?

You can embed the platform’s ACS URL or a SAML DeepLink in your systems so users are routed directly to your SAML portal for SSO.

Troubleshooting: users seeing sign-on errors off campus

If off-campus users receive sign-on errors, re-enabling IP authentication temporarily can restore smoother access while SSO configuration is reviewed.

Conclusion Confirm the exact IP ranges you want included or removed, and submit them to support when requesting updates. Re-enabling IP authentication and embedding ACS/SAML links are available options to manage campus and off-campus access.