If you're experiencing specific issues like PCKE errors, difficulty signing in, or encountering spinner loops on our platform, we kindly suggest sending a recording of your browser session for our Support Team to review.
Please refer to the following guide to record and send your browser session:
Steps to use jam:
1. Install the Extension:
- Install the Jam Extension from the Chrome Web Store.
2. Sign In or Create an Account:
- Sign in to your Jam account or create one if you don't have it already.
3. Navigate to Our Website:
- Open your web browser and visit Digital Theatre+
4. Start Recording:
- Click on the Jam extension icon in your browser toolbar and select "Record tab"
5. Reproduce the Issue:
- Navigate through Digital Theatre+ and reproduce the issue you're experiencing.
6. Stop the Recording:
- Return to the Jam extension and click "Stop" to end the recording session.
7. Share the Recording:
- Create a "Link you can share"
8. Send Us the Link:
- Paste the link into a support ticket (or ongoing email thread) and send it to us with a brief description of the issue.
Additional Information:
- The Jam extension is free for up to 25 recordings.
- Recording sessions capture not only your actions but also console logs and network activity, providing comprehensive insights into the issue.
- For further assistance, you can refer to Jam's Documentation.
Please note that Jam is a third-party product, and is not affiliated with DT+.