Single Sign On (SSO)
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      3. Single Sign On (SSO)

      An error occurred during sign in - OAuthError

      When signing in via SSO if you see the OAUthError access_denied, it means your account isn't being placed in a group with access to the platform.

      If you are experiencing the following error please contact Customer Service:

      An error occurred during sign in Name: OAuthError Error code: access_denied Summary: User is not assigned to the client application. Description: User is not assigned to the client application.

       

      You will see this error if your SSO has been set up to place users in specific groups using values assigned to your account such as school ID or role but your account doesn't contain a value that we are expecting. 

       

      In order to resolve this issue our Customer Service team will need to update our system with the correct values. 

       

      Please get in touch with Customer Service by completing this form. As this may require liaising with your IT team to get the correct values, please feel free to ask them to complete the form.