edu.digitaltheatreplus.com was down for 52 minutes on Aug 28, 2025 (11:40-12:32 UTC) due to a deployment error. Service is fully restored with no data loss. We're improving our systems to prevent future outages.
What happened
On August 28, 2025, between 11:40 and 12:32 UTC (52 minutes), edu.digitaltheatreplus.com experienced a complete service outage. During this time, users attempting to access the platform received error messages and were unable to view content or access their accounts.What caused the issue
The outage occurred when a routine system update to improve platform stability encountered an unexpected permissions error during deployment. This caused our content delivery network to stop serving the website properly. While our monitoring systems immediately detected the issue, a gap in our response procedures delayed the resolution.Impact
- Duration: 52 minutes (11:40 - 12:32 UTC)
- Services Affected: Complete inability to access edu.digitaltheatreplus.com
- Data Impact: No user data was lost or compromised
- User Impact: All users were unable to access the platform during this period
How we fixed it
Our technical team identified the permissions issue at 12:30 UTC and implemented a fix within 2 minutes. Service was fully restored at 12:32 UTC with no further action required from users.
What we're doing to prevent this happening again
We take the reliability of our service seriously and are implementing several improvements:- Improved Deployment Process: We're restructuring how updates are rolled out to catch issues before they reach the live service
- Enhanced Monitoring: We're upgrading our alert systems to ensure faster response times when issues are detected
- Better Coverage: We're implementing protocols to ensure technical staff availability during all deployments
- Additional Safeguards: We're adding automated checks to validate system changes before they go live
Questions or concerns?
If you experienced any ongoing issues after 12:32 UTC on August 28, or have any questions about this incident, please contact our support team. We apologize for any disruption this caused to your work or studies.
We're committed to providing reliable access to our educational content and appreciate your patience as we strengthen our systems.
Last Updated: August 29, 2025 12:26 UTC