What to do when you're signing into Digital Theatre+ with a username and password and the site doesn't sign you in and leaves your browser on /callback
- You must be signing into Digital Theatre+ using a username and password, not via your organisation's Single Sign On service.
When signing into Digital Theatre+ the website checks that both the server and your computer date and time are aligned, within +/- 2 minutes.
This is to ensure that your sign in session cannot be captured by a third party and replayed to gain access to your account.
If you sign in to Digital Theatre+ using a username and password, and find your browser at the URL https://edu.digitaltheatreplus.com/callback, it's possible that the date and time of your computer is out of sync.
When you click Sign In, nothing happens.
Go to Start > Settings > Time & language > Date & time
Ensure that the following settings are turned on:
- Set the time automatically
- Set the time zone automatically