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Stuck on /callback When Signing In with Username and Password

What to do when you're signing into Digital Theatre+ with a username and password and you encounter "The JWT was issued in the future"

Prerequisites

  • You must be signing into Digital Theatre+ using a username and password, not via your organisation's Single Sign On service.

Description

When you sign in to Digital Theatre+, the website checks that your computer's date and time are within 2 minutes of the server's time. This security measure prevents others from capturing and replaying your sign-in session.

If your browser gets stuck on https://edu.digitaltheatreplus.com/callback after you enter your username and password, your computer's clock is likely out of sync with the server.

When this happens, clicking Sign In does not work and you will see an AuthSDKError: "The JWT was issued in the future."

Error JWT_stuck in callback

Resolution


Windows 10 and Windows 11

  1. Go to Start > Settings > Time & language > Date & time.
  2. Make sure these settings are turned on:
    • Set the time automatically
    • Set the time zone automatically

Mac (macOS)

  1. Open System Settings (or System Preferences on macOS Monterey and earlier).
  2. Go to General > Date & Time.
  3. Turn on Set time and date automatically and make sure a time server is selected.

After updating your time settings, reload the Digital Theatre+ sign-in page and try signing in again.