Help and Support | Digital Theatre+
Go to Digital Theatre+
Submit new support request
Go to Customer Portal
Technical Support
Your Subscription
Finance Information
Product Updates
Authentication
Single Sign On (SSO)
Set-Up Guides for Specific SSO Service Providers
OpenAthens
EZproxy
Username/Password
Content
Video Support for Higher Education
Video Support for Schools
Getting started with your subscription
Getting the best use out of your subscription
Getting to know the Digital Theatre+ content
Privacy & Security
Vulnerabilities
Technical Support
Troubleshooting
Integrations
Accessibility
Usage Reporting & MARC Records
MARC Records
Usage Reporting
Back to home
Help and Support | Digital Theatre+
Technical Support
Your Subscription
Finance Information
Product Updates
Authentication
Single Sign On (SSO)
Set-Up Guides for Specific SSO Service Providers
OpenAthens
EZproxy
Username/Password
Content
Video Support for Higher Education
Video Support for Schools
Getting started with your subscription
Getting the best use out of your subscription
Getting to know the Digital Theatre+ content
Privacy & Security
Vulnerabilities
Technical Support
Troubleshooting
Integrations
Accessibility
Usage Reporting & MARC Records
MARC Records
Usage Reporting
Technical Support
Technical information to help you troubleshoot any issues you may encounter whilst using Digital Theatre+
Which support form should I use?
Frequently asked questions about Digital Theatre+
Troubleshooting
Troubleshooting Video Playback
How to resolve issues loading PDF documents
What versions of iOS does Digital Theatre+ support
Off campus playback via Innovative Interfaces WAM proxy fails
Pages are not displaying content
Signing into the website with username and password leaves browser stuck on /callback
Failed to fetch error when playing media
No video is displayed yet audio can be heard
What to do when the video player displays "Unsupported keySystem or supportedConfigurations"
What to do if you receive errors about DRM when you attempt to play video or audio
See more
Integrations
How can I use Digital Theatre+ with Learning Management Systems?
