Help and Support | Digital Theatre+
Go to Digital Theatre+
Submit new support request
Go to Customer Portal
Technical Support
Your Subscription & DT+ Updates
Key Updates
General Information
Finance Information
Authentication
Single Sign On (SSO)
Set-Up Guides for Specific SSO Service Providers
OpenAthens
EZproxy
Username/Password
Content
Video Training for Higher Education
Training for Students
Introductory Training for Schools
Getting started with your subscription
Getting the best use out of your subscription
Getting to know the Digital Theatre+ content
Privacy & Security
Vulnerabilities
Technical Support
General Troubleshooting
Troubleshooting Sign In
Troubleshooting Video/Audio Playback
Troubleshooting Integrations
Accessibility
Usage Reporting & MARC Records
MARC Records
Usage Reporting
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Help and Support | Digital Theatre+
Technical Support
Your Subscription & DT+ Updates
Key Updates
General Information
Finance Information
Authentication
Single Sign On (SSO)
Set-Up Guides for Specific SSO Service Providers
OpenAthens
EZproxy
Username/Password
Content
Video Training for Higher Education
Training for Students
Introductory Training for Schools
Getting started with your subscription
Getting the best use out of your subscription
Getting to know the Digital Theatre+ content
Privacy & Security
Vulnerabilities
Technical Support
General Troubleshooting
Troubleshooting Sign In
Troubleshooting Video/Audio Playback
Troubleshooting Integrations
Accessibility
Usage Reporting & MARC Records
MARC Records
Usage Reporting
Technical Support
Technical information to help you troubleshoot any issues you may encounter whilst using Digital Theatre+
Which support form should I use?
Frequently asked questions about Digital Theatre+
General Troubleshooting
What versions of iOS does Digital Theatre+ support
Error message: Something went wrong. Please contact your administrator - is displayed
Choppy text rendered with Windows and Chrome
How to resolve issues loading PDF documents
Pages are not displaying content
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Troubleshooting Sign In
What to do if you're having issues signing in to Digital Theatre+
Signing into the website with username and password leaves browser stuck on /callback
Off campus EZproxy users are not signed in using the IP address of the proxy
Troubleshooting Video/Audio Playback
What to do when your web browser triggers the video content protection mechanism
What to do if you receive errors about DRM when you attempt to play video or audio
What to do when the video player displays "Unsupported keySystem or supportedConfigurations"
No video is displayed yet audio can be heard
Failed to fetch error when playing media
Screen mirroring with Apple TV
Troubleshooting Video Playback
Firefox displays "The media could not be loaded, either because the server or network failed or because the format is not supported." when viewing videos
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Troubleshooting Integrations
How can I use Digital Theatre+ with Learning Management Systems?
Off campus playback via Innovative Interfaces WAM proxy fails
