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Help and Support | Digital Theatre+
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Technical Support
  • Your Subscription
    • Finance Information
    • Product Updates
  • Authentication
    • Single Sign On (SSO)
    • Set-Up Guides for Specific SSO Service Providers
    • OpenAthens
    • EZproxy
    • Username/Password
  • Content
  • Video Support for Higher Education
  • Video Support for Schools
    • Getting started with your subscription
    • Getting the best use out of your subscription
    • Getting to know the Digital Theatre+ content
  • Privacy & Security
    • Vulnerabilities
  • Technical Support
    • Troubleshooting
    • Integrations
  • Accessibility
  • Usage Reporting & MARC Records
    • MARC Records
    • Usage Reporting
      Back to home
      1. Help and Support | Digital Theatre+
      2. Technical Support
      • Your Subscription
        • Finance Information
        • Product Updates
      • Authentication
        • Single Sign On (SSO)
        • Set-Up Guides for Specific SSO Service Providers
        • OpenAthens
        • EZproxy
        • Username/Password
      • Content
      • Video Support for Higher Education
      • Video Support for Schools
        • Getting started with your subscription
        • Getting the best use out of your subscription
        • Getting to know the Digital Theatre+ content
      • Privacy & Security
        • Vulnerabilities
      • Technical Support
        • Troubleshooting
        • Integrations
      • Accessibility
      • Usage Reporting & MARC Records
        • MARC Records
        • Usage Reporting

      Technical Support

      Technical information to help you troubleshoot any issues you may encounter whilst using Digital Theatre+
      • Which support form should I use?
      • Frequently asked questions about Digital Theatre+

      Troubleshooting

      • Troubleshooting Video Playback
      • How to resolve issues loading PDF documents
      • What versions of iOS does Digital Theatre+ support
      • Off campus playback via Innovative Interfaces WAM proxy fails
      • Pages are not displaying content
      • Signing into the website with username and password leaves browser stuck on /callback
      • Failed to fetch error when playing media
      • No video is displayed yet audio can be heard
      • What to do when the video player displays "Unsupported keySystem or supportedConfigurations"
      • What to do if you receive errors about DRM when you attempt to play video or audio
      See more

      Integrations

      • How can I use Digital Theatre+ with Learning Management Systems?
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      Digital Theatre+
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      • Go to Digital Theatre+
      • Submit new support request
      • Go to Customer Portal