Troubleshooting Proxies
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      Why am I seeing garbled text when accessing Digital Theatre+ through EZProxy?

      Learn how to resolve encoding issues that can occur when accessing Digital Theatre+ content through your institution's EZProxy setup.

      If you're experiencing issues with encoding when trying to access Digital Theatre+ through your EZProxy instance, the problem may be due to incorrect configuration settings in your EZProxy stanza. This article will guide you through the steps to resolve the issue.

      Screenshot of EZProxy displaying garbled text due to encoding issueScreenshot showing encoding issue due to EZProxy configuration

      Step-by-Step Solution:

      1. Identify the EZProxy Stanza for Digital Theatre+:
        1. Locate the EZProxy configuration file that contains the stanza for Digital Theatre+.
      2. Add Necessary Header Directives:
        1. Add the following lines to your EZProxy stanza for Digital Theatre+:

          HTTPHeader -ignoreGlobal Accept-Encoding
          HTTPHeader -request -block Accept-Encoding
        2. These directives ensure that the encoding headers are handled correctly, preventing the encoding issues you're experiencing.
      3. Review and Adjust Existing Configuration:
        1. Ensure that there are no conflicting settings in your EZProxy configuration that might override or interfere with the Digital Theatre+ stanza.
        2. Specifically, check for any other stanzas that might be affecting or overriding the Accept-Encoding header or other headers used by Digital Theatre+.
      4. Save and Reload the EZProxy Configuration:
        1. Save the changes to your EZProxy configuration file.
        2. Reload or restart the EZProxy service to apply the changes.
      5. Test the Connection:
        1. Attempt to access Digital Theatre+ through EZProxy again to verify that the issue has been resolved.

      References

      • EZProxy Troubleshooting article: https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/Why_are_some_resource_sites_displaying_only_encoded_characters_when_using_EZproxy

      Still need help?

      If the problem persists after following these steps, please contact Digital Theatre+ Support. Provide your proxy IP address and any additional details about your configuration to assist in troubleshooting.