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Why am I seeing garbled text when accessing Digital Theatre+ through EZProxy?

Learn how to resolve encoding issues that can occur when accessing Digital Theatre+ content through your institution's EZProxy setup.

If you're experiencing issues with encoding when trying to access Digital Theatre+ through your EZProxy instance, the problem may be due to incorrect configuration settings in your EZProxy stanza. This article will guide you through the steps to resolve the issue.

Screenshot of EZProxy displaying garbled text due to encoding issueScreenshot showing encoding issue due to EZProxy configuration

Step-by-Step Solution:

  1. Identify the EZProxy Stanza for Digital Theatre+:
    1. Locate your EZProxy configuration file (commonly config.txt) that contains the stanza for Digital Theatre+.
  2. Add Necessary Header Directives:
    1. Add the following lines to your EZProxy stanza for Digital Theatre+:

      HTTPHeader -ignoreGlobal Accept-Encoding
HTTPHeader -request -block Accept-Encoding
    2. These directives prevent EZProxy from advertising compression support to Digital Theatre+, which stops the server from returning content in an encoding EZProxy cannot decompress.
  3. Review and Adjust Existing Configuration:
    1. Ensure that there are no conflicting settings in your EZProxy configuration that might override or interfere with the Digital Theatre+ stanza.
    2. Specifically, check for any other stanzas that might be affecting or overriding the Accept-Encoding header or other headers used by Digital Theatre+.
  4. Save and Reload the EZProxy Configuration:
    1. Save the changes to your EZProxy configuration file.
    2. Reload or restart the EZProxy service to apply the changes. Refer to your system's documentation for the correct reload command.
  5. Test the Connection:
    1. Attempt to access Digital Theatre+ through EZProxy again to verify that the issue has been resolved.

References

Still need help?

If the problem persists after following these steps, please contact Digital Theatre+ Support. Provide your proxy IP address and any additional details about your configuration to assist in troubleshooting.