Off campus EZproxy users are not signed in using the IP address of the proxy

What to do if your off-campus EZproxy users aren't recognised as originating from the IP address of the proxy

Troubleshooting steps

  1. Go to https://edu.digitaltheatreplus.com
  2. Check the bottom right of the page and look at the IP address reported next to Your IP address: 
  3. This IP address must match or be within the range of IP addresses associated with your organisation

Sometimes, customers have reported that EZproxy is not hiding the IP address of the remote user, which means the user requests are not recognised as originating from the proxy.

What to do if the IP address does not match that of your proxy

Try adding the following directive to the top of the EZproxy stanza

Option NoX-Forwarded-For

Further information can be found on OCLCs website: https://help.oclc.org/Library_Management/EZproxy/Configure_resources/Option_X_Forwarded_For