Frequently asked questions about Digital Theatre+

A list of frequently asked questions and answers

What devices, operating systems, and web browsers are supported?

  • Devices: Computers and mobile/tablet devices running supported operating systems and web browsers.  Other devices (such as SMART TVs with web browsers) may work, however are not tested.
  • Operating systems: current versions of Microsoft Windows, Apple MacOS, iOS and Android.   Linux is also expected to work, however is not tested.
  • Web browsers: current versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari.  Other browsers that support playback using Encrypted Media Extensions are also expected to work, however are not tested.
    • Safari 13 and later is expected to work. 

Are additional plugins or software required?

  • No additional software or plugins are required.
  • JavaScript must be enabled (it is by default).
  • Encrypted Media Extensions for media playback must be enabled (it is by default).

What bandwidth is required?

  • To stream a video in HD requires around 5Mbps, ideally more than 10Mbps.
  • Lower quality video can be streamed with 1-2Mbps 

Is Casting supported?

  • Yes, casting is supported by the video player library that we use, however it is not frequently tested, so if you encounter any issues, please let us know.

Is the application cloud hosted or installed on an "on-premise" server?

  • Cloud hosted

What underlying infrastructure and software-as-a-service (SAAS) providers are used?

  • AWS (Website and Media Streaming)
  • Contentful (Content Management)
  • Okta (Authentication)
  • Cirrus (Federated SAML)
  • BuyDRM (Content Protection)

Where is Digital Theatre+ hosted geographically?

  • The Website and Video are distributed using AWS CloudFront.  When you request a page or video from Digital Theatre+, it will delivered from the AWS CloudFront location closest to you. See also: More information about our Content Delivery Network
  • The Non-Video Content (Text, Images, PDFs) of the website are distributed using Contentful's CDN (which uses Fastly).  When you load a page from Digital Theatre+, the text, images and PDFs will be delivered from the Fastly location closest to you.  See also: More information about our Content Delivery Network
  • Authentication (Okta and Cirrus) and Content Protection (BuyDRM) services are hosted in the US.

What do end-users use to access Digital Theatre+?

Will students need to be rostered?

No.

Is Digital Theatre+ FERPA/COPPA certified?

No, we have not sought certification.  See also:  License and Terms of Use Agreement (US)

What personal information is collected by Digital Theatre+

Please see: What personal data is collected by edu.digitaltheatreplus.com and how long is it kept for?

What authentication methods can be used for Single Sign On?

Digital Theatre+ supports SAML 2.  See also: Setting up Single Sign On using SAML 2

Where can I find product support information?

https://support.digitaltheatreplus.com provides support articles and contact information.

How do SSO users access Digital Theatre+?

Either:

  1. By clicking a SAML Deeplink you placed on your portal, intranet or learning management system,
  2. Signing in at https://edu.digitaltheatreplus.com using an email address.  The email domain is recognised by Digital Theatre+ and your user is redirected to your Identity Provider for authentication.

How are users typically licensed?

  • Most commonly an organisation-wide license is used, allowing all staff and students access who belong to your organisation.
  • When using SSO, you are able to restrict who is permitted to sign in via permissions in your Identity Platform.

Further information

More information about our Content Delivery Network

We distribute our website application and video via Amazon CloudFront. Amazon CloudFront peers with thousands of Tier 1/2/3 telecom carriers globally, is well connected with all major access networks for optimal performance, and has hundreds of terabits of deployed capacity.

To deliver content to end users with lower latency, Amazon CloudFront uses a global network of 225+ Points of Presence (215+ Edge locations and 13 regional mid-tier caches) in 90 cities across 47 countries. Amazon CloudFront Edge locations are located in:

Amazon CloudFront Edge Locations

North America
Edge locations: Ashburn, VA (6); Atlanta, GA (6); Boston, MA (3); Chicago, IL (6); Dallas/Fort Worth, TX (6); Denver, CO (2); Hayward, CA; Hillsboro, OR (3); Houston, TX (4); Jacksonville, FL; Los Angeles, CA (5); Miami, FL (4); Minneapolis, MN; Montreal, QC; New York, NY (2); Newark, NJ (7); Palo Alto, CA; Philadelphia, PA (2); Phoenix, AZ (2); Salt Lake City, Utah; San Jose, CA (2); Seattle, WA (3); Toronto, ON (2); Vancouver, BC ; Querétaro, MX (2)

Regional Edge caches: California; Ohio; Oregon; Virginia;

Europe
Edge locations: Amsterdam, The Netherlands (2); Athens, Greece; Berlin, Germany (2); Brussels, Belgium; Bucharest, Romania; Budapest, Hungary; Copenhagen, Denmark; Dublin, Ireland; Dusseldorf, Germany; Frankfurt, Germany (10); Hamburg, Germany; Helsinki, Finland; Lisbon, Portugal; London, England (9); Madrid, Spain (3); Manchester, England (2); Marseille, France; Milan, Italy (3); Munich, Germany (2); Oslo, Norway; Palermo, Italy; Paris, France (5); Prague, Czech Republic; Rome, Italy; Sofia, Bulgaria; Stockholm, Sweden (3); Vienna, Austria; Warsaw, Poland; Zagreb, Croatia; Zurich, Switzerland (2)

Regional Edge caches: Dublin, Ireland; Frankfurt, Germany; London, England

Asia
Edge locations: Bangalore, India (3); Bangkok, Thailand (2); Chennai, India (4); Hong Kong, China (3); Hyderabad, India (3); Jakarta, Indonesia; Kolkata, India (2); Kuala Lumpur, Malaysia (2); Mumbai, India (4); Manila, Philippines; New Delhi, India (5); Osaka, Japan; Seoul, South Korea (4); Singapore (4); Taipei, Taiwan(3); Tokyo, Japan (16)

Regional Edge caches: Mumbai, India; Singapore; Seoul, South Korea; Tokyo, Japan

Australia & New Zealand
Edge locations: Auckland, NZ (2); Melbourne, AU (2); Perth, AU; Sydney, AU (4); 

Regional Edge caches: Sydney

South America
Edge locations: Bogota, Colombia; Buenos Aires, Argentina; Rio de Janeiro, Brazil (2); Santiago, Chile; São Paulo, Brazil (2)

Regional Edge caches: São Paulo, Brazil

Middle East
Edge location: Dubai, United Arab Emirates; Fujairah, United Arab Emirates; Manama, Bahrain; Tel Aviv, Israel

Africa
Edge locations: Cape Town, South Africa; Johannesburg, South Africa; Nairobi, Kenya

China
Edge locations: Beijing; Shenzhen; Shanghai; Zhongwei

Further information about Amazon CloudFront can be found on the Key Features page on Amazon's website.

We distribute our non-Video content via Contentful, which uses Fastly's CDN.  At the time of writing, the Fastly network map is:

Screenshot 2021-09-06 at 17.26.56

Further information about the Fastly CDN can be found on the Network Map page on Fastly's website.