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What to do if you receive errors about DRM when you attempt to play video or audio

How to enable playback of DRM protected content in your browser.

If you cannot play DRM-protected content, the fix is to enable DRM or Widevine playback in your browser settings. Follow the steps below for your specific browser (Chrome, Firefox, or Edge) to resolve DRM playback errors.

  • In Chrome, navigate to chrome://settings/content (or Settings > Privacy and security > Site Settings) and enable Protected content. Note: the exact path may vary depending on your version of Chrome.
  • In Firefox, go to about:preferences and ensure Play DRM-controlled content is enabled. Then open about:addons, select the Plugins tab, and confirm that Widevine is enabled. Note: the exact tab name or plugin label may vary depending on your version of Firefox.
  • In Edge, click the Settings and more button (three dots) at the top right. From the menu, select Settings. Navigate to Cookies and site permissions and ensure the relevant DRM or protected content settings are enabled. Note: the exact path may vary depending on your version of Edge.