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How do I renew my Digital Theatre+ subscription?

This article explains the process for renewing your institution's Digital Theatre+ subscription smoothly and with no interruption to your access.

When your Digital Theatre+ subscription enters its final three months, you will receive automated renewal reminders and direct outreach from our Renewals team. This article explains what communications to expect, what action to take, and what happens after you sign your renewal order form.

What renewal communications will I receive?

Once you reach the last 3 months of your current subscription, the main contacts for your Digital Theatre+ account will begin receiving regular automated reminders that your subscription is coming to an end.

Towards the end of your contract, our Renewals team will then also get in touch directly if they have not yet heard from you.

Our emails will provide you with your pricing options for renewal, including any available discounts.

Our Renewals team will outline the available subscription term lengths and any applicable discounts — longer subscription terms typically attract a reduced rate. Contact renewals@digitaltheatreplus.com for current options.

You can check your subscription end date by visiting your account subscription page (sign-in required).

What do you need to do?

When you receive your renewal pricing options, you can either:

  • submit your choice immediately by completing this renewal form
  • reply via email stating your preferred renewal option and the Name, Email Address and Job Title of the person who will be signing the renewal order form

Our Renewals team will then send you a renewal order form for electronic signature. This is your contract with us and will arrive in your inbox via GetAccept. Please sign and return this to us.

If you will need to raise a Purchase Order for your renewal, you can do this as soon as you have selected your renewal option.

What happens next?

Your renewal will be confirmed within 1 working day of us receiving your signed order form.

We will then update your account with your new subscription dates, to ensure there is no interruption of service.

Our finance team will send you an invoice within a few days of renewal confirmation. Standard payment terms are 30 days, unless a prior arrangement has been agreed.

If you have any questions about your renewal, or are concerned that you have not yet heard from us, please contact our Renewals team at renewals@digitaltheatreplus.com.