Single Sign On (SSO)
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      Troubleshooting SAML 2 Single Sign On

      Guidance on how to troubleshoot initial set-up of Single Sign On (SSO) using SAML 2 Identity Providers

      Troubleshooting

      1. Install the SAML Tracer browser extension (Chrome or Edge) from the Chrome Webstore.
      2. Follow the instructions to pin the extension to your browser toolbar for ease of location and access.
      3. Go to https://edu.digitaltheatreplus.com/
      4. Click the Extension button to activate it, a new window will appear.
      5. Enable the "Only SAML/WS-Federation" filter option.
      6. Sign in using your IDP (it may fail, however the data in the trace will help us diagnose the issue to resolution).
      7. Click on the POST entry that starts with https://auth.digitaltheatreplus.com/sso/saml2/
      8. Click on the SAML tab on the right hand side
      9. Click the "Copy SAML" button to copy the information and paste it into your reply to the support email thread, or if you have not started the process, open a new request.

      Screenshot 2025-10-31 at 13.44.00

      Screenshot of SAML Tracer Extension