Troubleshooting SAML 2 Single Sign On
Guidance on how to troubleshoot initial set-up of Single Sign On (SSO) using SAML 2 Identity Providers
Troubleshooting
- Install the SAML Trace browser extension (Chrome or Edge) from SAML DevTools extension from the Chrome Web Store (google.com)
- Go to https://edu.digitaltheatreplus.com/
- Open the Developer Tools, go to the SAML tab, check the box for 'Show only SAML'
- Sign in using your IDP (it may fail, however the data in the trace will help us diagnose the issue to resolution).
- Click on the POST entry that starts with https://auth.digitaltheatreplus.com/sso/saml2/
- Click on the SAML tab (next to Request; Response)
- Copy and paste the contents of that tab and reply to the support email thread, or if you have not started the process, open a new request.
![Screenshot 2021-01-29 at 15.21.57.png](https://mail.google.com/mail/u/0?ui=2&ik=efa823835e&attid=0.1&permmsgid=msg-a:r-5988981763948604887&th=1774ebdf247b8eb9&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-ArGGIUujkXZWIb-i22sNM_bgOCRoUsWZtifw_0CHCPXnFy1Dc75IDRCjC0oQQEkR3FzZAeyiFH1as6AzO-DW0SjLoAvcYadVJLTaLpZeHrRFUqOqobU7V72Q&disp=emb&realattid=ii_kkifqkt30)