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Technical Support
Technical information to help you troubleshoot any issues you may encounter whilst using Digital Theatre+
General Troubleshooting
- What versions of iOS does Digital Theatre+ support
- Error message: Something went wrong. Please contact your administrator - is displayed
- Choppy text rendered with Windows and Chrome
- How to resolve issues loading PDF documents
- Pages are not displaying content
- How can I share videos for online lessons?
- Why are some parts of pages not displaying, for example sections or related resources?
Troubleshooting Sign In
Troubleshooting Video/Audio Playback
- What to do if you receive errors about DRM when you attempt to play video or audio
- Troubleshooting "Unsupported keySystem or supportedConfigurations" Error
- No video is displayed yet audio can be heard
- Failed to fetch error when playing media
- Showing Digital Theatre+ video content with Apple TV
- Troubleshooting Video Playback
- Firefox displays "The media could not be loaded, either because the server or network failed or because the format is not supported." when viewing videos
- Showing Digital Theatre+ video content with Google Chromecast
- What to do when your web browser triggers the video content protection mechanism